1. Introduction And Corporate Information
These Terms and Conditions govern your use of the website www.terranestpot.com and your purchases from it. The website and the brand terranestpot are wholly owned and operated by Berghausener Blumentopf GmbH & Co. KG, a registered corporate entity in Germany.
Corporate Details:
- Company Name: Berghausener Blumentopf GmbH & Co. KG
- Trade Register: Amtsgericht Düsseldorf HRA 22811
- Registered Address: An der Landstr. 12 -14, 40764, Langenfeld
- Contact Email: flowerpot@terranestpot.com
- Contact Telephone: +49 217375555
By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. These terms apply to all customers, with a specific focus on consumers residing in the European Union and the United States.
2.General Conditions
We reserve the right to refuse service to anyone for any valid business reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks following industry-standard protocols.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
3.Products And Pricing
Our website offers a selection of flower pots and horticultural containers. We endeavour to display the colours and images of our products as accurately as possible. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the product offerings without notice at any time.
All prices include applicable statutory Value Added Tax (VAT) for deliveries within the European Union. For deliveries to the United States, prices are calculated in accordance with applicable local state tax requirements where legally required.
4.Shipping, Delivery, And Notifications
We process and dispatch orders to customers within the European Union and the United States.
- Dispatch and Delivery Timeframes: Upon order confirmation, items are processed and dispatched from our warehouse in Germany within 1 to 2 calendar days. We utilise established carriers, including DHL, FedEx, and UPS Priority services. Following dispatch, the standard transit time for deliveries is 4 to 10 calendar days.
- Tracking and Notifications: To keep you informed, our system automatically dispatches email notifications to the address provided at checkout during key transit milestones (including order dispatch, arrival at regional sorting facilities, and local out-for-delivery status).
- Delivery Delays: Should an order exceed the standard transit timeframe, we will formally initiate an investigation with the respective carrier. Based on the findings of this investigation, we will resolve the matter by issuing a full refund or arranging a replacement shipment.
5.Risk Of Loss And Transfer Of Title
In strict accordance with the European Consumer Rights Directive and applicable consumer protection frameworks, the risk of loss, damage, or destruction of the goods passes to you (the consumer) only at the moment you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods. Title to the products shall pass to you upon successful physical delivery.
6.Right Of Withdrawal, Returns, And Refunds
We adhere to the consumer protection laws of the European Union and the United States regarding your purchasing rights.
- Right of Withdrawal (14 Days): You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement via email at flowerpot@terranestpot.com.
- Damaged or Defective Goods: If you receive an item that is damaged, defective, or fundamentally materially flawed, you are entitled to a refund or replacement. You must notify our customer service team via email within 14 days of receiving the item.
- Resolution for Damaged Items: To process a claim for a damaged or defective item, you are required to submit clear photographic evidence of the issue via email. Upon review and verification of the evidence, we will promptly process a full refund or dispatch a replacement. You are not required to physically return the damaged item to our facilities to receive your refund or replacement.
- Refund Processing: Approved refunds will be processed using the original method of payment.
7.Billing And Payment
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
8.Governing Law And Jurisdiction
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Federal Republic of Germany. For consumers residing in the European Union or the United States, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of your habitual residence.
9.Contact Information
Questions about the Terms and Conditions should be sent to us at:
Email: flowerpot@terranestpot.com
Phone: +49 217375555
Address: An der Landstr. 12 -14, 40764, Langenfeld