1. General Payment Information
All transactions conducted on www.terranestpot.com are processed in a secure environment. By placing an order, you agree to the payment conditions set forth herein. Our company, Berghausener Blumentopf GmbH & Co. KG, is registered in Germany and operates under the jurisdiction of the Amtsgericht Düsseldorf (HRA 22811).
2. Accepted Payment Methods
We accept the following payment methods for purchases within Europe and the United States:
- Credit/Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay.
3. Payment Processing and Billing
Payments are processed through Stripe, a global payment processing platform. Please note:
- Billing Descriptor: Upon a successful transaction, the charge will appear on your bank or credit card statement under the name: Berghausener Blumentopf GmbH & Co. KG.
- No Account Required: Customers are not required to hold or create a Stripe account to complete a purchase. Payments are processed directly through our secure checkout interface.
- Payment Authorisation: All transactions are subject to authorisation by the card issuer. In the event that an authorisation is declined, the order will not be processed.
4. Transaction Security and Risk Monitoring
We prioritise the integrity of every transaction. Our payment processor, Stripe, employs advanced industry-standard encryption and protocols to facilitate secure data transmission.
- Risk Assessment: Stripe conducts periodic security risk assessments and monitors for irregular or suspicious transaction patterns.
- Merchant Protection: We reserve the right to decline or cancel transactions that fail security verification or are flagged as high-risk by the processing system to prevent unauthorised use of payment instruments.
5. Data Protection and Privacy
In compliance with the General Data Protection Regulation (GDPR) in Europe and relevant privacy laws in the United States, we are committed to protecting your personal information.
- Cookie Consent: We use non-essential cookies for various functional purposes only after a user has explicitly provided consent via our website’s cookie banner.
- Data Handling: Payment information is handled according to our comprehensive Privacy Policy. Sensitive financial data is transmitted directly to the payment processor and is not stored on our local servers.
6. Order Fulfilment
Once a payment is successfully processed and confirmed, the order will be prepared for dispatch. For detailed information regarding delivery timelines, please refer to our Shipping Policy page.
7. Contact Information
For any enquiries related to payments or billing, please contact our support team. We commit to providing a response to all payment-related emails within 24 hours.
- Company Name: Berghausener Blumentopf GmbH & Co. KG
- Address: An der Landstr. 12 -14, 40764, Langenfeld
- Email: flowerpot@terranestpot.com
- Telephone: +49 217375555
- HRB: Amtsgericht Düsseldorf HRA 22811